💗 Frequently Asked Questions (FAQ)

We’ve gathered the most common questions about our products, usage, care, orders, and shipping below. Please review this information before contacting customer support.

🔒 Product Use & Safety

1. How do I use my product?

Each product may have different functions, controls, and operating modes.

Please carefully read the instructions included with your product before use. Start with the lowest setting and gradually adjust the intensity based on your personal comfort.

Always use the product only as intended.

2. Is the product safe to use?

Our products are designed for personal adult use.

For a safe and comfortable experience:

Read the instructions before use

Inspect the product for damage

Start with a low setting

Stop immediately if you experience pain or discomfort

Do not use damaged products

These products are intended for adults aged 18 and over.

3. Can I use lubricant with the product?

In most cases, a water-based lubricant is recommended because it is compatible with many product materials.

Avoid using silicone-based or oil-based lubricants unless the product instructions clearly state that they are suitable.

Using the wrong lubricant may damage the product surface.

4. How long should I use the product?

Usage time depends on your comfort level and the product type.

We recommend starting with short sessions and taking breaks when needed. Stop using the product immediately if you experience irritation, numbness, pain, or discomfort.

🧼 Cleaning & Product Care

5. How should I clean my product?

Clean the product before and after every use.

For most products:

Turn the product off

Disconnect it from the charger

Wash the surface with warm water and mild soap or a suitable toy cleaner

Dry it completely with a clean, soft cloth

Store it in a clean and dry place

Always check the product instructions before placing it under water.

6. Is my product waterproof?

Water resistance varies by product.

Please check the product page, packaging, or instruction manual for the specific waterproof rating.

Do not fully submerge a product unless it is clearly described as waterproof.

7. How should I store my product?

Store the product in a cool, dry, and private place.

Keep it away from:

Direct sunlight

Extreme temperatures

Dust and moisture

Other products made from different materials

For better hygiene, store each product separately in its original box or storage pouch.

🔋 Charging & Battery

8. How long does charging take?

Charging time varies by product, but most rechargeable products require approximately 1–3 hours to fully charge.

Please refer to the included instructions for the exact charging time.

Avoid overcharging the product and use the charging cable provided whenever possible.

9. Why is my product not charging?

Please check the following:

The charging cable is connected correctly

The charging points are clean and dry

The power source is working

The charger is securely attached

Some magnetic charging cables must be positioned in a specific direction.

If the product still does not charge, please contact customer support with your order number and a short video or photo of the issue.

📦 Orders & Shipping

10. How long does shipping take?

Shipping times vary depending on the destination, carrier, and local delivery conditions.

After your order has been processed, you will receive a tracking number by email.

Please allow the estimated processing and delivery time shown on our website before contacting support.

11. Will the packaging be discreet?

Yes. We understand the importance of privacy.

Orders are shipped in plain, discreet packaging. Product names and sensitive information will not be displayed on the outside of the parcel.

12. Will the product name appear on my bank statement?

The billing name may vary depending on the payment provider.

We make every effort to use discreet billing information whenever possible. Please review the payment details shown during checkout for more information.

13. Can I change or cancel my order?

Please contact us as soon as possible after placing your order.

Once an order has been processed or shipped, we may not be able to change the address, replace the product, or cancel the shipment.

14. Can I return an adult product?

For hygiene and safety reasons, opened or used intimate products are generally non-returnable.

Unopened products may be eligible for return depending on our return policy.

If your order arrives damaged, defective, or incorrect, please contact us within the timeframe stated in our policies.

📩 Customer Support

If you still need assistance, please contact us and include:

Your order number

The product name

A clear description of the issue

Photos or a short video, if applicable

The email address used to place the order

This information helps us review your request and assist you more efficiently.

⚠️ Important Notice

Our products are intended for personal ad