Return & Refund Policy
🔁 Return & Refund Policy
We want you to feel confident and satisfied when shopping with us. Please read this Return and Refund Policy carefully before placing an order.
By purchasing from our website, you acknowledge and agree to the conditions outlined below.
🧼 Hygiene and Safety Policy
Due to the intimate and personal nature of our products, strict hygiene standards apply.
For health and safety reasons, we cannot accept returns or exchanges for products that have been:
Opened
Unsealed
Used or tested
Worn or inserted
Washed or cleaned
Removed from their original protective packaging
This policy applies even if the product was used only once or does not meet personal preferences.
Your statutory consumer rights remain unaffected where applicable.
📦 Eligible Returns
An unopened and unused product may be eligible for return if:
The original hygiene seal remains intact
The product is in its original packaging
All accessories, manuals, and charging cables are included
The return request is submitted within 7 days of delivery
The product was not marked as final sale or non-returnable
Customers must contact us before returning any item. Unauthorized returns may not be accepted or refunded.
✅ Refund or Replacement Eligibility
You may qualify for a refund or free replacement if:
You received the wrong product
The product arrived damaged
The product has a confirmed manufacturing defect
Parts or accessories were missing from the package
The package was lost during transit
The order has not arrived within 30 days after shipment
The product is significantly different from the item ordered
We reserve the right to request evidence before approving a refund or replacement.
❌ Non-Refundable Situations
Refunds or replacements will generally not be provided for:
Opened, unsealed, used, or tested intimate products
Change of mind after opening the package
Personal dissatisfaction with size, intensity, texture, color, or performance
Failure to read the product description before purchase
Products damaged through misuse or improper handling
Damage caused by incorrect cleaning or storage
Damage caused by using an unsuitable lubricant
Damage caused by water exposure beyond the stated waterproof rating
Incorrect charging methods or unauthorized chargers
Unauthorized product modifications or repairs
Normal wear and tear
Incorrect or incomplete shipping information provided by the customer
Packages refused or unclaimed by the customer
Delivery delays caused by customs, carriers, weather, or local restrictions
Products purchased through unauthorized third-party sellers
🔋 Product Performance and Battery Disclaimer
Battery life, charging time, noise level, vibration strength, and operating time may vary depending on:
The selected mode or intensity
Frequency of use
Charging habits
Battery condition
Environmental conditions
Individual expectations
Normal product variation or personal preference does not automatically qualify as a defect.
Before contacting support, please fully charge the product, review the instructions, and confirm that the charging points are clean, dry, and correctly connected.
🛠 Damaged or Defective Products
If your product arrives damaged or appears defective, please contact us within 7 days of delivery.
Do not continue using a product that:
Overheats
Leaks
Produces an unusual odor
Has exposed wiring
Has a swollen battery
Shows visible cracks or damage
Causes unexpected pain or discomfort
Depending on the issue, we may ask you to provide:
Your order number
The product name
A clear description of the problem
Photos of the product and packaging
A short video demonstrating the issue
A photo of the shipping label
Please do not send intimate or explicit photos showing the product being used on a person.
Once the issue has been reviewed and approved, we may offer:
A free replacement
A replacement part or accessory
Store credit
A partial refund
A full refund
The available resolution will depend on the nature of the issue and applicable consumer laws.
📦 Lost or Missing Packages
You may be eligible for a replacement or refund if your package is confirmed lost during transit or has not arrived within 30 days after shipment.
If tracking shows that the package was delivered, please first:
Check your mailbox and delivery area
Ask household members or neighbors
Contact the building reception or property manager
Wait up to 24 hours for delayed carrier scanning
Contact the local delivery carrier
If the package still cannot be located, contact us within 7 days of the marked delivery date.
We are not responsible for packages lost because of an incorrect or incomplete address provided at checkout.
🔄 Replacement Policy
If your claim is approved, we may provide either:
👉 A free replacement, or
👉 A refund to the original payment method
Replacement products will be shipped to the original delivery address unless otherwise agreed.
Each order is generally eligible for one replacement only.
📩 How to Request a Refund or Replacement
Please contact us within 7 days of receiving your order:
Include the following information:
Your order number
The full name used at checkout
The product name
A brief description of the issue
Photos or a short video, when applicable
Your preferred resolution
Providing complete information will help us review your request more quickly.
📬 Return Instructions
Do not return a product before receiving approval and return instructions from our customer support team.
Approved returns must be:
Unused and unopened
Sealed in the original packaging
Securely packaged for shipping
Sent using the return instructions provided by us
Unless the item is damaged, defective, or incorrect, return shipping costs may be the customer’s responsibility.
Original shipping charges are generally non-refundable unless required by applicable law.
💳 Refund Method
Approved refunds will be issued to the original payment method whenever possible.
Please allow approximately 5–10 business days for the refund to appear after it has been processed.
The exact time may depend on your bank, card issuer, payment provider, or financial institution.
Shipping fees, customs duties, import taxes, and return shipping costs may not be refundable unless the refund results from an error on our part or applicable law requires otherwise.
⚠️ Order Cancellation
Contact us as soon as possible if you need to cancel or change an order.
Orders can only be canceled or modified before they enter processing or shipment.
Once an order has been processed or shipped, cancellation may no longer be possible.
We aim to respond within 24–48 business hours.
Your privacy, comfort, and satisfaction are important to us.